Sales Policy

Effective Date: January 7, 2025

At HopTopin, we strive to provide an excellent shopping experience for our customers. This Sales Policy outlines the terms and conditions that apply to all purchases made through our website at https://hoptopin.com. By placing an order with us, you agree to be bound by these terms.

1. Product Availability

We make every effort to ensure that the products listed on our website are available for purchase. However, due to varying stock levels or other factors, there may be occasions when an item is out of stock or discontinued. If an item you have ordered is unavailable, we will notify you as soon as possible and offer a suitable alternative or a full refund for the item in question.

2. Pricing

All prices listed on our website are in USD and may be subject to change at any time without prior notice. Prices displayed do not include applicable taxes, shipping fees, or import duties, which will be calculated at checkout based on your shipping address.

  • Sales Tax: Sales tax will be applied based on the shipping address and applicable local tax rates. The exact tax amount will be displayed during the checkout process.
  • Discounts & Promotions: From time to time, we may offer discounts, sales, or promotional codes. These promotions are subject to specific terms and conditions, and may have expiration dates or limited availability.

3. Order Processing

Once you place an order with us, we will begin processing it immediately. Order processing includes the verification of payment information, checking product availability, and preparing the item(s) for shipment. Orders are typically processed and shipped within 1-3 business days of receipt, but this may vary depending on demand or other factors.

  • Payment: We accept payments via major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and other secure payment methods available during checkout. All payment information is processed securely through an encrypted payment gateway.
  • Order Confirmation: After you complete your purchase, you will receive an order confirmation email. This email will contain an order summary, including the items you’ve purchased, their prices, and estimated delivery time.

4. Shipping & Delivery

We offer a variety of shipping methods to ensure prompt delivery of your order. The shipping options and fees are calculated at checkout based on the destination address, product size, and weight. Delivery times vary depending on the shipping method selected.

  • Domestic Shipping: We offer standard and expedited shipping options within the United States. Delivery times for standard shipping generally range from 3–7 business days, while expedited shipping options are available for faster delivery.
  • International Shipping: We also offer international shipping to select countries. Please note that customs duties, taxes, and fees may apply to international orders, and these are the responsibility of the buyer.
  • Shipping Delays: While we strive to ensure timely delivery, we are not responsible for any delays caused by external factors such as customs clearance, weather conditions, or carrier issues.

5. Order Cancellations

Once an order is processed and shipped, it cannot be canceled. However, if you wish to cancel your order before it is shipped, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but once the shipping process begins, cancellations cannot be guaranteed.

6. Refunds and Returns

If you are not satisfied with your purchase, we offer a 30-day return policy (as outlined in our Refund and Returns Policy). Please ensure that the item is returned in its original condition and packaging. You will be refunded for the price of the product, minus any applicable shipping charges.

  • Defective Items: If your item is defective or damaged during shipment, please contact us within 7 days of receipt for a full refund or replacement at no additional cost to you.

7. Customer Responsibilities

When making a purchase, you are responsible for providing accurate and complete shipping information. If an item is returned to us due to incorrect or incomplete address details, you will be responsible for the re-shipping cost.

8. Product Images and Descriptions

We make every effort to accurately display product images and descriptions on our website. However, there may be slight variations in color, texture, or dimensions due to the nature of online photography and different monitor settings. We cannot guarantee that the colors displayed on your screen will exactly match the actual product.

9. Security and Privacy

We take the security of your personal and payment information very seriously. All transactions on our website are processed using SSL (Secure Socket Layer) encryption to protect your data. For more details on how we handle your personal information, please refer to our Privacy Policy.

10. Customer Support

If you have any questions or concerns about our Sales Policy, or if you need assistance with your order, please do not hesitate to contact our customer service team:

Note: This Sales Policy is subject to change. We encourage you to review this page periodically for updates. Your continued use of our website constitutes your acceptance of any changes made to this policy.