Refund and Returns Policy
Effective Date: January 7, 2025
At HopTopin, we want you to be completely satisfied with your purchase. If you are not fully happy with your order, we offer a straightforward return and refund policy to ensure a hassle-free experience.
By shopping with us, you agree to the terms outlined in this policy.
1. Returns
We accept returns on products purchased directly from our website, provided the following conditions are met:
- Timeframe for Returns: You can return your purchase within 30 days from the date of receipt for a full refund or exchange.
- Condition of the Product: The item must be unused, in its original condition, and in the original packaging. We will not accept returns for products that have been damaged, altered, or used.
- Non-Returnable Items: Custom or personalized items are not eligible for return. Please ensure the accuracy of any customizations before placing your order.
- Proof of Purchase: You will need the order number and proof of purchase to process your return. A receipt or email confirmation will be required.
2. Return Process
To initiate a return, please follow these steps:
- Contact Us: Reach out to our customer support team at info@hoptopin.com or call us at +1 256-718-2167 to request a return authorization. Please include your order number and reason for the return.
- Return Instructions: We will provide you with instructions on how to return the item. Depending on the product, you may be asked to send the item back to us at the address provided by our customer service team.
- Return Shipping: The cost of return shipping is the responsibility of the customer unless the item is defective, damaged, or the wrong item was sent.
3. Refunds
Once your returned item is received and inspected, we will process your refund within 5–10 business days. Refunds will be issued to the original payment method used for the purchase. Please note that:
- Shipping Costs: Original shipping fees are non-refundable, unless the return is due to an error on our part (e.g., defective product, wrong item).
- Processing Time: Refunds may take additional time to reflect in your account, depending on your bank or payment provider’s processing times.
- Partial Refunds: We reserve the right to issue partial refunds in cases where the item is not returned in its original condition (e.g., damaged or missing parts).
4. Exchanges
If you would like to exchange an item for a different size, style, or color, please follow the same process as the return procedure. Once we receive the returned item, we will issue a store credit or process an exchange for the item of your choice, subject to availability.
5. Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately within 7 days of receiving your order. We will:
- Provide you with a prepaid return label to send the item back at no cost.
- Offer a full refund or send a replacement item, depending on your preference and product availability.
- Ensure that all damaged or defective items are either repaired or replaced promptly.
6. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible. Once an order is processed and shipped, we are unable to cancel it. However, you can return the item following the standard return process after receiving it.
7. Customer Support
If you have any questions or concerns regarding our Refund and Returns Policy, please feel free to contact our customer service team:
- Email: info@hoptopin.com
- Phone Number: +1 256-718-2167
- Address: 3725 Ferry Street, Florence, Alabama, United States
Note: This policy is subject to change. Please review this page periodically for updates. Your continued use of our website constitutes your acceptance of any changes made to this policy.